Vero Theme FAQ's

• What is the Vero Theme?

  Vero is a Shopify theme developed by 424 Solutions, built on top of Shopify's Horizon theme with a large set of additional features. It's designed for makers, engravers, and small product-based businesses that need flexibility without the bloat. Vero is performance-focused and built for customiza...

• How do I install the Vero Theme?

  Once purchased, you will receive an email with a zip file and a PDF guide. The zip file is your ready-to-upload theme file. To install: go to Shopify Admin, then Online Store, then Themes, then click "Import Theme" and choose "Upload zip file." Select the zip file from your email and you're good ...

• How do I update the theme?

  If you aren't technically comfortable doing it yourself, just email support@424solutions.com and we'll handle the update for free. For those who prefer to do it manually, the following files need to be copied from your current theme to the new version: settings_data.json, header-group.json, foote...

• Is Vero compatible with my Shopify plan?

  Vero is compatible with all Shopify plans except the Starter plan.

• What is the Hat Lab?

  The Hat Lab is a 3-step visual ordering process built into Vero that makes ordering customizable products simple and intuitive for customers. It's great for businesses that sell personalized or configured products and want a guided, engaging ordering experience rather than a standard product page.

• How does the Team Stores feature work?

  Team Stores uses a combination of metaobjects, tags, collections, and pages to create unique, separated storefronts for different customers or groups. Each team store can have its own products, branding, and access settings, all within your single Shopify store.

• What is Multi-Brand and when would I use it?

  Multi-Brand lets you have different landing pages, logos, menus, and more across a single Shopify store. It's ideal if you run multiple adjacent or complementary brands and want each one to feel cleanly separated and appropriately branded -- without managing multiple Shopify stores.

• How do custom product fields work?

  Custom product fields are configured entirely within the theme editor and come with a wide range of options. They can be set to dynamically show or hide based on specific conditions. When a customer fills out a field, the data attaches to the order as line item properties, so you always see exact...

• Can I use my own fonts?

  Yes. Vero supports Shopify Fonts, Google Fonts, Adobe Fonts, and custom uploaded fonts. You can set your typography directly in the theme editor.

• How do I get support?

  Email us at support@424solutions.com. The theme includes basic support with your purchase.

• Where do I find the documentation?

  Full documentation for the Vero Theme is available at https://424solutions.dev

• How do I report a bug?

  Send bug reports to support@424solutions.com with as much detail as possible -- what you were doing, what you expected to happen, and what actually happened. Screenshots or screen recordings are always helpful.

• How do I purchase the Vero Theme?

  You can purchase it directly at https://424solutions.com/products/vero-theme. If 424 Solutions builds your store, the theme is included with the build.

• Is there a trial or demo available?

  There is no trial, but a live demo store is available at vero.424solutions.com -- use password 424 to access it.

• What's included with my purchase?

  Your purchase includes the theme itself, basic support, and all future updates. There is also an optional Advanced Feature Setup add-on available on the purchase page, which covers setup of complex features like the Hat Lab, Team Stores, and similar -- this does not include design work.